SHIPPING & RETURNS
SHIPPING POLICY
📦 Shipping Policy
Northern Lights Freeze-Dried Creations LLC is committed to delivering your freeze-dried goods quickly and safely. All orders are packed with care to ensure your items arrive fresh, crunchy, and ready to enjoy.
Processing Time
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Orders are typically processed within 1–3 business days
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Processing times may be extended during holidays, sales, or high-volume periods
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You will receive a confirmation email once your order has shipped
Shipping Methods
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We ship within the United States
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Orders are shipped via USPS
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Shipping costs are calculated at checkout
Delivery Time
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Standard delivery typically takes 2–5 business days after shipment
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Delivery times may vary due to carrier delays or weather conditions beyond our control
Packaging
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All freeze-dried products are sealed in airtight, moisture-resistant packaging
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We take extra care to protect fragile freeze-dried items during shipping
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Despite careful packing, minor breakage may occur due to the delicate nature of freeze-dried goods—this does not affect quality or taste
Weather & Heat Disclaimer
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Freeze-dried products are shelf-stable and do not require refrigeration
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During extreme heat, chocolate-based items may soften during transit
Shipping Address Accuracy
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Please ensure your shipping address is correct at checkout
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We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
Lost or Delayed Packages
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Once an order is shipped, delivery is the responsibility of the carrier
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If your package is delayed, lost, or marked delivered but not received, please contact the carrier first
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We’re happy to assist if additional information is needed
Returns & Refunds
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Due to the nature of food products, all sales are final
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If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist
Questions?
If you have any questions about shipping, please contact us before placing your order. We’re always happy to help!